Field Based Services
Alternative or enhancement to pure debt recovery
In the disciplines of field and information services we are able to provide bespoke services which offer an alternative or an enhancement to a pure debt recovery discipline. An extensive network of field agents operating nationwide is supported by a strong management structure and a team of professional support staff at our head office in Warrington.
Our face to face field resource is focused on maximising revenue and asset recovery for our clients. The increasing use of intelligent software to segment, locate and analyse a debtor’s propensity to pay ensures that resource is allocated where and when it is needed.
In addition, field resources are complemented by the use of the latest dialer technologies at head office.
More information about the range of products and services we offer can be found below.
 Field Collections |
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Field Collections is provided for clients wishing to make a final effort to extract payments from debtors who have refused to pay, who have ignored attempts to make contact by lettering/telephoning and who are not considered suitable for court action, or have been unsuccessfully sued.
One of our field collectors will attempt to make contact with the debtor in their own home and collect the outstanding amount, either in full, or on a regular basis, until the debt is cleared.
Our network of collectors is nationwide, well managed, with excellent system support and has the experience to deliver good returns whilst protecting the good name of our clients.
Our field collection service is supplied via two distinct structures: - In the South East (Kent, East/West Sussex, Hampshire and Berkshire) we have a structure of three salaried managers who have around 30 self-employed agents each to manage.
- In the remainder of the UK we have a strategic relationship with ScotCall to provide access to their field force.
The strategic aim for the development our field force involves acquisition of further portfolios in the neighbouring counties.
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Data Gathering at the Door |
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Our team in the South East has many years experience in data gathering within the utility market, in addition we can supply the following on a nationwide basis: - Status and pre-sue reports - The level of detail required in each report can be determined in negotiation with our client.
- Debt counselling - Provided by our nationwide network of enquiry agents for an increasing number of clients. A representative of EOS Solutions will visit a debtor and discuss personal income and expenditure in order to try and instigate or reinstate a payment schedule. They will negotiate with the debtor on behalf of the client, in order to maximise recovery levels. Thereafter, they will monitor the arrangements, should the client require this service and pursue by way of firm, fair debt collection procedures, should the arrangement default.
- Motor vehicle and fixed asset recovery services - Our agents are very experienced in locating and recovering client assets and returning same to central points in order to recover as much value as possible from the re-claimed vehicle. They will establish whether the debtor is unable or simply unwilling to pay. EOS will provide a bespoke service depending on whether recovery is voluntary or distress related.
- Credit card collection - Using our extensive nationwide based team of agents, we will endeavour to collect cards within a period specified by the client. Service levels are mutually agreed between 24 hours and a 3 to 7 day service depending on levels of usage and risk.
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