Information and Field Services
Alternative or enhancement to pure debt recovery
In the disciplines of field and information services we are able to provide bespoke services which offer an alternative or an enhancement to a pure debt recovery discipline. An extensive network of field agents operating nationwide is supported by a strong management structure and a team of professional support staff at our head office in Warrington.
Our face to face field resource is focused on maximizing revenue and asset recovery for our clients. The increasing use of intelligent software to segment, locate and analyse a debtor’s propensity to pay ensures that resource is allocated where and when it is needed.
In addition, field resources are complemented by the use of the latest dialer technologies in our receivables management division.
More information about the range of products and services we offer can be found below.
 Contact & Recovery Services |
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Tracing service is provided utilising databases, in-house expertise, lettering/telephoning and field investigations to ascertain new addresses for absconding customers. The client decides which of the separate elements within our range would be of best use to trace their absconders and these elements can be linked to provide a comprehensive service.
Motor vehicle & asset fixed recovery services
Our agents are very experienced in locating and recovering client assets and returning same to central points in order to recover as much value as possible from the re-claimed vehicle. They will establish whether the debtor is unable or simply unwilling to pay.
EOS will provide a bespoke service depending on whether recovery is voluntary or distress related.
Credit card collection
Using our extensive nationwide based team of agents, we will endeavour to collect cards within a period specified by the client. Service levels are mutually agreed between 24 hours and a 3-7 day service depending on levels of usage and risk.
Motor and fixed asset finance arrears, negotiation and collection
Using a combination of telephone, letter and field visits our highly trained staff and agents will strive to negotiate arrears reduction and therefore risk levels. EOS is able to react at short notice to investigate potential fraud situations.
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Field Collection Services |
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Status and pre-sue reports - Level of detail required by our clients will be mutually agreed to provide a bespoke solution.
Doorstep collections are provided for clients wishing to make a final effort to extract payments from debtors who have refused to pay, who have ignored attempts to make contact by lettering/telephoning and who are not considered suitable for County Court action, or have been unsuccessfully sued. One of our hundreds of field collectors will attempt to make contact with the debtor in their own home and collect the outstanding amount, either in full, or on a regular basis, until the debt is cleared. Our network of collectors nationwide, well managed with excellent system support with the experience to deliver good returns whilst protecting the good name of our clients. Our clients include banks, building societies and finance houses.
Debt counseling is provided by our nationwide network of enquiry agents for an increasing number of clients. A representative of EOS Solutions will visit a debtor and discuss personal income and expenditure in order to try and instigate or reinstate a payment schedule. They will negotiate with the debtor on behalf of the client, in order to maximize recovery levels. Thereafter, they will monitor the arrangements, should the client require this service and pursue by way of firm, fair debt collection procedures, should the arrangement default.
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Specialist Credit Management Services |
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A variety of solutions are available for our utility clients including;
- Ad Hoc Meter Readings
- Pre-Isolation visits
- Pre-Summons visits
A tailored approach to pre-summons visiting offers a range of outcomes and benefits, including:
- Payment in full
- Part payment and/or a sustainable payment arrangement
- Doorstep sign up of Direct Debit or DSS direct deduction forms
- Debt counseling
- Customer information gathering income, employment details etc.
- On-site trace and/or new occupier information, if the original occupier has moved.
- Obtaining Entry Warrants at the Magistrates Courts
- Isolation Services (including locksmith services)
- Theft of Gas, electricity and water visits
- Supply Security visits
- Void property inspections
- Meter exchange visits
In addition, EOS will provide bespoke solutions to all other business sectors in the following areas;
Benefit verification visits are provide for our Local Authority clients to highlight incidences of fraud or changed circumstances of claimants at an early stage, this to comply with recent benefit regulation changes.
Property audits are carried out by our special services team and highlights missing and erroneous property record details, enabling charges to be made and revised – in one case, identifying billing opportunities of £5M.
Fraud enquiries - Validation of address, occupier or assets helps to confirm or verify information contained in legal documentation. Absconders rarely escape without leaving a trail and our portfolio of specialist investigators located across the UK are highly experienced in trace techniques.
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Business to Business Services (B2B) |
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Business process outsourcing – the management team have many years experience of Business process outsourcing work and are willing to discuss outsourcing solutions which will deliver significant savings in fixed and variable costs whilst enhancing internal and customer facing processes.
Business consultancy – our strategic partnership with a company specialising in continuous improvement has helped a number of organizations to streamline and enhance processes leading to increased competitiveness and therefore profitability.
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