Office Based Services
Solutions from early arrears to litigation collections
Our office based collection services encompass first part (early arrears), letter/telephone strategies, legal action, tracing, trace and collect, cross border (international) and rent arrears collections.
Successful receivable management needs both effective systems and people to use them professionally. Our staff are highly trained to deal with people, to assess their situation, to open a dialogue and to conclude a successful negotiation. These are critical factors in exceeding our clients’ needs and expectations.
More information about the range of products and services we offer can be found below.
 Office Based Collections |
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Our investment in people and technology has given us a distinct advantage over our competitors.
The IBM AS/400 collection system, combined with an up to date rostrvm dialler has given us the ability to manage our inbound and outbound call strategies in a very focused way. The technology allows several campaigns to be run simultaneously and we can operate under varied brands at once. This technology is backed by a management team with many years experience in the industry in both operational delivery and client relationship roles.
As collections is a contact sport we also use lettering, SMS and email to generate inbound calls and encourage visits to our website.
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Legal Collections |
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We have formed a strategic partnership with Banner Jones Solicitors to facilatate legal action both in the English and Scotish Courts.
Our litigation offering spans both the traditional legal collections activity to complement our letter/telephone collections, to a ‘dedicated’ product that allows us to offer the services of a Solicitors practice as a stand alone product.
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Trace Only Services |
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We use Experian, TraceSmart and various other desktop products to trace absconding debtors.
Our Trace team has been trained by Experian and our letter suite has been written to comply with Credit Services Association standards to avoid mis-trace complaints.
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Trace and (then) Collect |
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We originally launched this service in conjunction with an external partner who provided the tracing element of the process.
Having acquired the necessary tracing tools and recruited a trace team, we now undertake the tracing in-house as well.
Because of the unique way in which we operate the service we can offer you a commission rate that is equivalent to a standard 'collect only' rate.
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Cross Border (International) Collections |
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Being part of a global credit management provider allows us to offer a service to collect on your debtors who have absconded overseas.
What makes our service unique is the portal that allows you to view each indiviual case's status in close to real time.
Your Account Manager will be based locally and we are very fortunate that English is the Group language.
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First Party Collections (Early Arrears) |
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EOS has experience of early arrears intervention, at which point we are using the client's name, to prevent the position worsening.
Being part of global multi-channel retailer, we understand brand sensitivity and we can deliver customer rehabilitation strategies whilst protecting the brand experience that your customers enjoy.
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Rent Arrears Collection |
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Having recognised the changes in the economy back in 2009 we started building a new product aimed principally at the residential lettings market.
The service is aimed at private landlords and is designed to recover rent arrears before the need for expensive litigation. It also avoids the expense of having to source, check and secure new tenants.
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Debt purchase |
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EOS has a vibrant debt purchase arm based in our European head office in Hamburg.
Purchases in the UK have been focused mainly on existing portfolios but we do participate in tenders and bidding events for fresh portfolios entering the market.
We have sourced partners to share funding and risk whilst we are also active in assisting some of the UK’s major debt purchase agencies with their collection and field collection needs.
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