Receivables Management

Our investment in people and technology has given us a distinct advantage over our competitors.

The IBM AS/400 collection system, combined with an up to date Epro dialler has given us the ability to manage our inbound and outbound call strategies in a very focused way.  The technology allows several campaigns to be run simultaneously and we can operate under varied brands at once.

This technology is backed by a management team with many years experience in the industry in both operational delivery and client relationship roles.  As collections is a contact sport our emphasis is always on performance managing the negotiators in our 2 call centres.

We have formed a strategic partnership with Weighmans Solicitors who have been recognized for their achievements this year and they have won the award for ‘Dispute resolution team of the year 2009‘ from the Liverpool Law Society.

Our litigation offering spans both the traditional legal collections activity to complement our letter/telephone collections, to a ‘dedicated’ product that allows us to offer the services of a solicitors practice as a stand alone product

We have understood for many years that “can't pay” debtors need to be handled in a different manner to the “won’t pay”.  As a result we separate these individuals out and deal with them on a dedicated team.

As the team’s experience has grown we have offered the service to our clients whereby they refer all identified hardship cases to us for ongoing management, freeing up their collections staff to pursue more profitable debtors.

EOS has a vibrant debt purchase arm based in our European head office in Hamburg.

Purchases in the UK have been focused mainly on existing portfolios but we do participate in tenders and bidding events for fresh portfolios entering the market.

We have sourced partners to share funding and risk whilst we are also active in assisting some of the UK’s major debt purchase agencies with their collection and field collection needs.

Having studied the marketplace we decided that the traditional trace and collect service offering was well regarded but already saturated in terms of the number of service providers.

We instead created a trace then collect product to compete and contrast with the status quo.

The product outsources the tracing activity to one of our partner companies for a commercial fee for success.  We then collect on the debtor at the new address.

This produces some interesting results, as having paid for the trace we are obviously financially obliged to collect from the debtor to recover our investment.  When compared to a standard trace and collect product our results in terms of both new addresses and collections are substantially better.

We are able to source tracing through our partner companies and we can also offer to visit the property to verify residency if the debtor is believed to be returning their own mail.

Our experience with certain portfolios is that up to 40% of the suspected gone aways are actually debtors living as stated and returning their own mail.  A property visit to verify occupancy can save the cost of comparatively expensive trace then collect fees where a standard prime commission rate would be appropriate

We can recover sums due from your customer before the relationship is terminated.

Our experience of customer rehabilitation stems from extensive activity for our inter-group companies.  We can build bespoke scorecards or recommend models to suit your needs.  Our sister division field services can also offer to visit your customer for a face to face review of their circumstances.

This service can be provided in your name, in a brand focused environment.