As part of our on-going investment programme in our technology platform going forward as EOS in the UK, we have installed a new Virtual Private Network (VPN) into our UK sites to offer an enhanced inbound and outbound capability, thus making our offices in Livingston and Warrington even more of a true multi-blended contact centre with BCP & DR paramount to ensuring uninterrupted service delivery to all our clients.

In addition, we have also installed a new dialler. Aspect EnsemblePro is a Predictive Multi-blended Automatic Call Distributor (ACD). This investment in such leading technology aligns itself with our goal to become the first choice provider and achieve best in class status in the credit and debt management industry.

Our completely new contact centre solution unites inbound, outbound and blended multi-channel contact (voice, email, the web and fax), while also delivering Interactive Voice Response (IVR), recording and quality management, and unified reporting and administration capabilities. The system has been orchestrated and built from the ground up and enables us to host multiple clients segmented as individual tenants. It incorporates a robust set of core features that support sophisticated contact strategies for both traditional voice and voice over internet protocol (VOIP).

As EOS in the UK, this means we will become even more of an extension of your business, incorporating enhanced strategies that align the client and EOS to the same core principles. We will have the ability to maximise our multi talented agents in terms of core collection strategies, as well as ensure that we are fully compliant with the Office of Fair Trading’s new policy on automated dialling.

The system will ensure that we have Text to Speech on both inbound and outbound calling, thus maximising our time to be able to speak to the people that are available, ensuring that quality of collection is at the forefront of our minds at all times.  Furthermore we will offer and be able to:

• Dynamically adjust to business conditions without the need for highly technical resources 
• Increase customer satisfaction by providing a consistent experience across multiple channels 
• Improve agent productivity by enabling them to toggle between campaigns without having to log in and out of multiple systems
• Leverage our clients strategies in order to enhance collections

For more information please contact our sales team who will be happy to discuss your enquiry in more detail.

Email: sales@eos-solutions.uk.com or call 01925 898895

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